Refund Policy
This Refund Policy describes the terms and conditions under which refunds will be provided for services offered by Promfly. Please review the information below to understand how we handle refund requests.
By using our services, you agree to the terms outlined in this refund policy.
Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- The service was canceled within the first 7 days of purchase.
- The service provided was not as described or did not meet the agreed-upon specifications.
- You have not received a satisfactory response or resolution within 14 days of contacting customer support.
Refund Process
If you meet the eligibility criteria, you can request a refund by following these steps:
- Contact our support team at support@promfly.com.
- Provide your order details and a description of why you're requesting a refund.
- Our team will review your request and process the refund if it meets the eligibility requirements.
Non-Refundable Services
The following services are not eligible for a refund:
- Custom services that have already been delivered as per the agreed-upon terms.
- Services that have been partially or fully used by the client.
Processing Time
Refund requests will typically be processed within 14 business days of receipt. The refund will be issued using the same payment method used for the original purchase.
Contact Us
If you have any questions about our Refund Policy or need assistance with your refund request, please contact us at:
- By email: support@promfly.com
- By phone: +1 (800) 123-4567